Emberhaus Privacy Policy

Information We Collect

We collect information you provide, information collected automatically when you use our site, and information from our partners.

• Information you provide: name, email address, phone number, shipping and billing address, and payment details when you place an order (payments are processed by our payment provider; we don't store full card numbers). If you create an account or apply to our Trade or Dealer programs, we also collect your company name, business details, and the information on your application.
• Order and account details: products you purchase or configure, your preferences, and customer service interactions.
• Information collected automatically: IP address, approximate location, browser and device information, pages visited, links clicked, and how you arrived at our site (for example, the ad or email that referred you). We collect this through cookies, pixels, and similar technologies.
• Information from partners: if you purchase through or are referred by an authorized Emberhaus dealer or trade professional, we may receive your contact and order details from them.

How We Use Your Information

We use your information to:

• Fulfill orders, deliver products, and provide warranty and customer support.
• Manage your account and, if applicable, your Trade or Dealer program membership and pricing.
• Communicate with you about your purchase, project, or inquiry.
• Send marketing emails and, if you've opted in, text messages.
• Understand how our site is used and improve our products, website, and customer experience.
• Measure and personalize our advertising.
• Prevent fraud, secure our site, and comply with legal requirements.

Sharing of Information

We share information with:

• Service providers who operate our business on our behalf, such as payment processing, shipping, order management, customer relationship management, email, hosting, and analytics providers.
• Authorized dealers and trade professionals involved in your purchase, delivery, or installation.
• Advertising partners (such as Google and Meta), which may collect information through cookies and pixels on our site to measure and personalize ads. Under some U.S. state laws, this may be considered a "sale" or "sharing" of personal information for targeted advertising. You can opt out at any time (see Your Privacy Choices).
• Others when required by law, to protect our rights, or as part of a business transfer such as a merger or acquisition.

We do not sell your personal information for money. Mobile phone numbers and SMS consent are never shared with third parties for their own marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies that are necessary for the site to work (such as your cart and login), that help us understand site usage, and that support marketing and advertising. How we ask for your consent depends on where you are:

• United States: analytics and advertising cookies are enabled by default. You can turn them off at any time by selecting Your Privacy Choices in the footer of any page, or Customize on our cookie notice.
  
• European Economic Area, United Kingdom, Switzerland, and other regions: we use only essential cookies unless you consent. You can change or withdraw your consent at any time through Your Privacy Choices.
  

We honor Global Privacy Control (GPC). If your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information for that browser.

You can also block or delete cookies in your browser settings; some site features may not work without them.

Your Privacy Choices and Rights

• Marketing emails: unsubscribe at any time using the link in any email.
• Text messages: reply STOP to opt out.
• Opt out of sale/sharing and targeted advertising: select Your Privacy Choices in our site footer, or enable GPC in your browser.

U.S. state privacy rights

Depending on your state (including California, Virginia, Colorado, Connecticut, Texas, Oregon, and others), you may have the right to:

• know what personal information we collect, use, and disclose, and access a copy of it;
• correct inaccurate information;
• delete your information;
• opt out of the sale or sharing of your information and of targeted advertising;
• appeal our decision on your request.

We will not discriminate against you for exercising these rights. To make a request, email support@emberhaus.com. We will verify your identity before responding. You may use an authorized agent to make a request on your behalf. If we deny your request, you may appeal by replying to our response.

EEA, UK, and Swiss residents. We process your information to perform our contract with you (for example, fulfilling orders), based on your consent (for example, non-essential cookies and marketing), for our legitimate interests (for example, securing and improving our site), and to comply with legal obligations. You have the right to access, correct, delete, restrict, or port your information, to object to processing, and to withdraw consent at any time. You may also lodge a complaint with your local data protection authority. Your information may be transferred to and processed in the United States, with appropriate safeguards.

Data Retention

We keep personal information for as long as needed to provide our products and services, support warranties, and meet legal, tax, and accounting obligations, and then delete or anonymize it.

Children

Our site is not directed to children under 16, and we do not knowingly collect their personal information.

Security

We use industry-standard encryption and security measures to protect your data, including secure payment processing and HTTPS encryption. No method of transmission or storage is completely secure.

Changes to This Policy

We may update this policy from time to time. We'll post changes on this page and update the date at the top.

Contact Us

If you have questions or concerns about your privacy, or want to exercise your rights, email info@emberhaus.com.